Fix payment problems, such equally declined or incomplete transactions

If y'all have problems paying for Google products, you might need to fix a trouble with your payments profile.

Find the outcome you lot're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Attempt these suggestions to resolve the result:

  • If this message is followed past instructions for submitting additional data to u.s.a., please do and then. The other steps listed are unlikely to resolve this upshot.
  • Bank check whether the billing address for your payment method (such as a credit menu) matches the address recorded in your Google payments heart settings. If they don't friction match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift bill of fare to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop reckoner, attempt the transaction using the Google product's website.
    • If you lot're using a mobile device, attempt using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google business relationship if you don't already have one and visiting the Google Store to endeavor the transaction again.

"Unable to consummate transaction: Expired menu"

Check to meet if your payment method is upwardly to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Note: These steps as well apply if you see the error message "Your payment didn't become through. Please endeavor a different payment method or try again later."

Try the post-obit:

  1. Check to run across if your payment method is up to date. If it isn't, update information technology in the Payments eye, then try your buy again.
  2. Make sure you have enough money in your account for the buy.
  3. If you're nevertheless having issues, contact your banking concern to encounter if there'due south a problem with your account.
  4. Endeavour making the purchase over again with a dissimilar payment method.

"Your payment was declined due to an effect with your account"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more information to protect your account against fraud.
  • We need a little more data to comply with European union law (European customers just).

To fix the issue, endeavor the following:

  1. Become to the Payments center.
  2. Accept activity on any errors or requests in the payments center.
    1. You might need to verify your identity before you lot can purchase anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Low card balance"

Yous might not have enough funds in your business relationship to make the payment. Check your account balance or contact your depository financial institution.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. Yous must verify the card earlier you can apply it again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge menu.
  4. Within two days, yous'll find a temporary charge on your card statement along with an viii-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long agone y'all tried to verify your card.
    • If less than two days: Wait upwardly to ii days.
    • If more than 2 days: Cheque your card statement. You should discover a temporary charge from Google called "GOOGLE TEST," with an eight-digit code.

Menu is grayed out & says "card is ineligible"

Yous can't use this card for this purchase. Try to make the buy once more with a different bill of fare.

If the card you desire to utilize isn't listed, follow the on-screen instructions to add together a new card.

Closed payments contour

Learn more about what to exercise if you temporarily or permanently closed your payments profile.

If yous're still having trouble, contact support.

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